Frequently Asked Questions


6-2-2018

Dear Customer,

In order to facilitate the process of customer care, repair of incidents and malfunction during use of the machine, our company is committed to implementing the product warranty policy we provide as follows:

1. PRODUCTS TO BE MANUFACTURED BY THE MANUFACTURER

- Month 1: Change 1 (same sample, same color, same volume ...). In cases where the products are exchanged, customers may change their products to other products of value more than 50% of the value of defective products (refund of the difference).

Or we will collect the machine at 70% of the price on the invoice or the current price of the used product same model, same month warranty is listed on the price of used machinery.
- From month 2 to 12: send the warranty machine in accordance with the company.

2. NO BUGS

- Month 1: We will collect the machine at the price of 70% of the invoice price or current price of the used product same model, same month warranty listed on the used machine price. .

- From month 2 to 12: Record machine, the next month minus 5% compared to the first month (70%).

VD: second month to buy 65% ​​of the price on the invoice, the third month is 60% ...
3. PRODUCTS BY USER

- Ineligible for warranty under the company.

- Product does not retain the original shape.

- Product is scratched or watery.

= No warranty, change. VMS-24H supports transfer of warranty, customers bear the cost of repair.

4. CONDITIONS OF PAYMENT

- Full box (5% charge box).

- Full warranty card (if any) and accessories (take charge according to regulation and maximum 10% on invoice price).

- Presents: VMS-24H announced when selling products. If no promotional value is announced, no more than 10% of the promotional value will be charged.

- You can ask the counselor for more specific answers.

5. NOTICE TO THE CONTRACTED PRODUCT

- In the first 14 days: cancel the contract, not charge.

- After 14 days: you have to liquidate the contract and pay the fee by each installment company

- Please contact our staff for more details.

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